After the successful completion of rapid proofs of concept, these communications service providers (CSPs) are introducing their own UCC products to differentiate their portfolios, to improve subscriber retention and to achieve higher margins.

• One CSP wanted to expand their existing and already successful enterprise services portfolio to satisfy an increasing SoHo and SME demand for a secure telecoms solution for work-from-home.
• The second CSP was looking to add a collaboration app to their VPBX product without migration from the current legacy platform.
• The third CSP wanted to replace the legacy softphone of their current VPBX product with an app providing higher value added.
• With these three new contracts, there will be an additional one million subscribers using UCC/workstream collaboration products based on ECT Telecoms Low Code.

Munich, February 7th, 2022 European Computer Telecoms AG (ECT), provider of Telecoms Low Code and agile co-development dedicated to better business outcomes for CSPs and their customers, announces that three leading European carriers will launch individualized unified communications and collaboration (UCC) products based on ECT’s Telecoms Low Code, Packaged Business Capabilities and Ready-to-Use Apps.

One of these CSPs, an ECT client for more than two decades, wanted to expand their already successful enterprise portfolio after receiving requests from their customers for an individualized work-from-home solution provided from within the secure telecoms network. The new product, which targets SoHo and SME segments, is expected to provide substantial high-margin revenue. It will also further differentiate this CSP’s offering from that of the competitors, which is key to motivating businesses to move to the CSP. With existing business customers, the CSP anticipates that the new app will further increase subscriber retention of their ECT-based enterprise services which already have the highest retention among all the CSP’s broadband products.

The second CSP is launching its own UCC product to add a collaboration layer to their existing third-party VPBX product. This CSP had a non-ECT legacy solution without UCC capabilities or a mobile app and was unable to change or augment its features via the original vendor. They were looking for alternatives to differentiate and innovate without having to move immediately from the legacy platform. By integrating their test network with an ECT deployment in the Amazon Web Services (AWS) cloud, the CSP performed a proof of concept (PoC) in just two weeks before making their decision.

The third CSP has a VPBX solution from ECT. This customer wanted to replace a simple softphone and add more value via UCC and workstream collaboration features. After a quick PoC of ECT’s Ready-to-Use App for UCC, called Workspace, they decided to integrate a new UCC module into the existing VPBX as well as launch a new, standalone UCC product.
In general, a CSP can test ECT’s Telecoms Low Code, Ready-to-Use Apps and Packaged Business Capabilities by connecting their test network to an ECT deployment in AWS. Such rapid PoCs turned out to be decisive in these three cases, as they allowed the CSPs not only to evaluate technical details but also to include decision makers and even end customers in fit-for-purpose testing. By doing so, they made sure they had the right solution for their respective networks and for their use cases all in time to satisfy the growing demand for individualized home-office solutions.

All three CSPs will continue reselling OTT products for UCC, although these are more “a box to tick” than a differentiator. However, the new individualized UCC products based on ECT Telecoms Low Code are expected to add value and higher margins to their enterprise services portfolios. Furthermore, these CSP-led UCC products will allow end users to keep all personal data safely secured in the regulated CSP network and thus within national borders while taking advantage of native fixed-mobile convergence, a feature often missing in OTT solutions.
With these three new contracts, ECT expects to gain short-term another one million subscribers using UCC/workstream collaboration products based on ECT Telecoms Low Code and the Ready-to-Use App, Workspace.

About Workspace, ECT’s Read-to-Use App for Individualized Unified Communications and Collaboration Products:
Workspace is one of ECT’s Ready-to-Use Apps. With Workspace as a basis, CSPs can compose their own individualized UCC product. It encompasses fully defined features for a modern cloud phone system, workstream collaboration, and HD video and audio meetings. New capabilities and integrations from third-party systems and end-customer business systems can be quickly added using ECT’s Telecoms Low Code. This allows CSPs to individualize their services according to their needs and their customers’ needs. Click here to learn more about Workspace.

About ECT (European Computer Telecoms AG):
ECT is a tech company dedicated to better business outcomes for communications service providers (CSPs) and their customers. With our Telecoms Low-Code Application Platform (T-LCAP), Packaged Business Capabilities (PBCs), Ready-to-Use Apps and agile co-development, we enable CSPs to compose, enhance and individualize telecoms services and products implemented within their telecoms network. We believe that business customers are ready to pay a premium price for reliable, individualized services, continuously evolving in cooperation with their trusted CSP. Toward this end, we collaborate with CSPs long-term and continuously, responding agilely to new and changing use cases, requests from individual customers, and emerging opportunities. Research and development are also a top ECT priority: we consult closely with leading analysts, implement emerging technologies and products early, and then test their viability together with the CSPs in our ecosystem. In addition to our own direct sales and service, primarily in Europe, we also partner with Nokia Networks which offers our products and services worldwide. Together with our clients and our partner Nokia, we at ECT enjoy meeting challenges and creating opportunities.
Founded in 1998, ECT is an unlisted German public company with its headquarters in Munich, Germany and wholly owned sales and service subsidiaries in England, The Netherlands and the USA.

For more information about ECT or ECT’s Workspace, please visit ect-telecoms.com.